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Refunds and Returns

Return and Refund Policy

Last updated: June 25, 2021

Thank you for shopping at Flatcap Engineering.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

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The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

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For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Flatcap Engineering.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Flatcap Engineering, accessible from www.flatcapengineering.co.uk

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Cancellation Rights

Your Order Cancellation Rights

You are entitled to cancel your order within 48 hours of placing your order without giving any reason for doing so.

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In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

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Once agreed, we will refund the amount of sale no later than 14 days from the day of cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for any such refund.

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Returns Information

Conditions for Returns

In order for the goods to be eligible for a return, please ensure that:

  • The goods were purchased in the last 14 calendar days

  • An email has been sent to us, stating your intent to return

  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods that are not suitable for return due to being altered or modified, or thought to be unreasonably damaged by the customer.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods, along with your return confirmation email from us to:

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546 Preston Old Road

Blackburn

BB2 5NL

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We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

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We will issue a refund within 14 days of confirmed receipt of the returned item, in good condition. The time taken to reimburse your account will vary depending on your bank.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

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Contact Us

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If you have any questions about our Returns and Refunds Policy, please contact us:

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